Help

HELP & SUPPORT

Start with the kind of help you need

Find practical guidance for accounts, payments, digital banking and security. For urgent issues, contact us using a trusted number.


01

Cards & payments

Help with card use, unfamiliar payments, transfers and payment status.

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02

Online & mobile banking

Guidance for access, security details, statements and common digital issues.

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03

Accounts & statements

Support with account information, documents and changes to your details.

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04

Fraud & security

Steps to take if something looks suspicious or you think you have been targeted.

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05

International banking

Information about overseas transfers, currencies and travelling with your card.

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06

Business support

Help for authorised users, business payments and account administration.

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STAY SECURE

Pause and check before you act

  • Never share a full PIN, password or one-time code
  • Verify unexpected payment requests independently
  • Do not move money because a caller says it is unsafe
  • Contact us quickly about unfamiliar activity
CONTACT OPTIONS

Still need to speak with us?

Call us

+44 20 7946 0827

Email us

info@northfieldplc.com

Visit us

18 Northfield Square, London, EC2A 4BX, United Kingdom

Can’t find the answer? Our team is ready to help.

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